PERSONAL INFORMATION PROTECTION POLICY
At MANIFONE, we accord as great an importance as you do for the protection and confidentiality of your private life and more particularly of your personal data. This Personal Information Protection Policy informs you how MANIFONE uses and safeguards the information that you transmit to us, the personal data that we collect and how we treat it, and how you can protect your private life in the context of the services that we deliver.
- 1. WHICH PERSONAL DATA IS COLLECTED BY MANIFONE?
MANIFONE only treats data or types of data if it is strictly necessary in relation to the relevant purposes.
These categories of data are the following:
- 1) Personal Identification: name, first name, postal and email address, telephone number, client account number, etc.
- 2) Financial data and/or payment: Bank details, type of payment, usage amount, etc.
- 3) Usage data: products used, subscribed services, usage amount, etc.
- 4) Client follow-up data: assistance requests, correspondence with the client, etc.
2. HOW DOES MANIFONE USE YOUR DATA?
When you provide us with personal data, we use this to bring you information on our products, in the treatment of sales orders, create accounts, provide sales assistance, answer specific questions, provide assistance, reply on reclamations or give you access to other offers or information. We also use the information that we collect to modify our Internet Site, inform our clients about updates to our web site or our products, and contact them about commercial and marketing issues, of which, contract renewal, in relation to their needs and specific interests. MANIFONE will only process or use your data to the extent necessary to verify the validity of the information required for the payment of goods or services and / or to combat fraud and misuse.
MANIFONE could provide information in reply to legal or administrative requests. Manifone could also provide data in order to safeguard national security. In each case, MANIFONE will act in conformity with the current legislation in place on data protection.
Your personal data will only be conserved as long as needed for the purpose of the data collection, which cannot in any case exceed 24 months from the end of our contractual relationship.
3. WHAT ARE YOUR LEGAL RIGHTS AND HOW CAN YOU USE THEM?
You have the right to access, correct or delete data which concerns you. You have the right to request the transfer of the latter. You also have the right to prohibit the data processing or to request the limitation thereof. You can request these rights at any time, by contacting the Data Protection Officer email address: firstname.lastname@example.org or by postal address to MANIFONE SAS – DPO, Rue Henri Becquerel, 56000 VANNES, France.
Any request to exercise these rights must be accompanied by a photocopy of two valid proof of identity. You will receive a reply within one month of the reception of your request.
In the event that MANIFONE has not replied to you in a satisfactory manner, you may address a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL), the French administrative regulatory body in charge of enforcing data privacy laws.
In order to avoid receiving phone calls on French numbers from people with whom you do not have a contractual relationship with, you can subscribe freely to the opposition list called « Bloctel ». Each consumer has the right to subscribe on this site www.bloctel.gouv.fr or by post to be addressed to: Société Opposetel, Service Bloctel, 6, rue Nicolas Siret – 10 000 Troyes - France.
4. WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
The data collected are destined for MANIFONE’s internal services.
The personal data could also be processed by one of MANIFONE’S partners. This may arise in situations where partners need to intervene for the provisioning of services. It could also be processing that has been offered to you and needs your consent.
Finally, the personal data processed could also be transmitted to the competent authorities, at their request, in the case of a legal procedure, in the case of legal research and requests for information from authorities and/or in conformity with other legal obligations.
5. IS YOUR PERSONAL DATA PROCESSED OUTSIDE THE EU?
The personal data collected could be apt to be processed outside of the European Union. In that case, MANIFONE takes all necessary precautions in regard to its subcontractors and partners to guarantee an adequate level of protection and this in conformity with current legislation.
If the subcontractors and partners concerned do not adhere to the Privacy Shield Agreement, in regard to the transfer of personal data towards the United States of America or are not situated in a country where they dispose of a legislation considered inapt to offer adequate data protection, they will have previously signed a « contractual clauses document » edited by the European Commission or will be submitted to internal rules approved by the authorities.
6. HOW DOES MANIFONE PROTECT YOUR DATA?
MANIFONE will ensure a secure and confidential processing of your data. To this effect, every appropriate technical and organizational measure is put in place to avoid loss, bad usage, alteration or deletion of data concerning you. These measures are adapted depending on the level of sensitivity of the data treated and depending on the risk level that presents the treatment or its putting in place thereof.
7. COOKIES MANAGEMENT
When viewing MANIFONE Sites, Cookies are placed on your computer, mobile or tablet. A cookie is information posted on your navigation device by the server of the visited site. Some parts of the Site may not be functional without the acceptance of cookies by the user.
The information collected by this means will be used only to track the volume, type and configuration of traffic using this Site, to develop the design and layout and for other administrative and planning purposes and more generally to improve the service we offer you.
Unless you give us your agreement, this information will not be kept for more than 13 months.
You have the option to disable Cookies in your browser settings.
For more information, follow the following links or visit your local data protection agency webpages:
A cookie is read or transmitted by the server of the website to your browser which saves it on your equipment. Each cookie is assigned an identifier that allows its issuer to identify the equipment in which it is registered during the registration or validity period of said cookie. Operational cookies help to the correct operation of the site.
The session cookie is reserved for people with a Manifone account and who are identified on any of the Manifone sites. It is deposited on the browser when the user arrives on any page of the site after identification. This cookie is attached to the account holder. This allow access to the customer area and communication services of our sites.
These cookies allow us to establish attendance statistics for these sites and to detect navigation problems in order to monitor and improve the quality of our services.
You can set at any time the policy you want your browser to apply regarding all types of cookies or specifically regarding statistics cookies. You can express your choices by setting your browser to refuse certain cookies. If you refuse our cookies and those of our key partners, your visit to our sites will no longer be counted in our attendance measurement tools, but you will not be able to benefit from all the features needed to access some parts of our sites.
We inform you that you can however prevent cookies of being saved on your equipment.
How to manage cookies?
The User may set at any time the policy concerning cookies as explained below.
Setting your browser:
For Internet Explorer
8. MODIFICATION OF THE CONFIDENTIALITY POLICY
The present policy concerns all the contracts, services and web sites of MANIFONE. This policy could be amended following legislative and regulatory changes.
Last update 03/25/2019